Last updated: Feb 22, 2026
Last updated: Feb 22, 2026
These Terms of Service (“Terms”) govern your access to and use of PGM SAAS (the “Service”) and the website located at https://pgmsaas.com (the “Site”). By accessing or using the Site or Service, you agree to these Terms.
If you do not agree to these Terms, do not use the Site or Service.
PGM SAAS provides business automation software and services designed to help local service businesses respond to leads, schedule appointments, send reminders and follow-ups, and request reviews.
Privacy Policy: https://pgmsaas.com/privacy-policy
Terms of Service: https://pgmsaas.com/terms-of-service
The Service may include automations such as missed-call text-back, booking links, appointment reminders, follow-up messaging, and review requests. Your results may vary. We do not guarantee lead volume, bookings, revenue, reviews, or any specific outcome.
You must be able to form a binding contract in your jurisdiction to use the Service. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.
You agree not to use the Site or Service to:
If you use features that send SMS, email, voice, or other communications, you represent and warrant that you have all required permissions and consents to contact recipients and that you will comply with all applicable laws and regulations (including TCPA and similar rules).
Message delivery is not guaranteed due to carrier filtering, third-party provider limitations, device settings, network conditions, or other factors outside our control. You are responsible for honoring opt-outs (for example, “STOP” requests) and maintaining any suppression lists.
You own your customer and lead data (“Customer Data”). You grant PGM SAAS permission to process Customer Data only as needed to provide, maintain, secure, and support the Service.
You are responsible for the accuracy, legality, and quality of Customer Data you upload, import, or otherwise provide.
The Service may rely on third-party platforms and providers (for example: hosting, analytics, communications carriers/providers, scheduling integrations, and payment processors). We are not responsible for outages, errors, filtering, delivery failures, policy enforcement, or changes caused by third parties.
Fees, billing cycles, onboarding/setup charges (if any), and plan features are provided to you before or at purchase.
Unless otherwise stated in writing, subscriptions renew automatically each billing period until cancelled. You may cancel at any time to stop future renewals. Fees already paid are non-refundable except where required by law or explicitly stated in a written agreement.
If your plan includes onboarding or custom setup work, those charges are earned as the work is performed.
We may suspend or terminate your access to the Site or Service if we reasonably believe you violated these Terms, if required to protect the security of the Service, or if required by law. You may stop using the Service at any time.
Provisions that by their nature should survive termination will survive, including (without limitation) intellectual property, warranty disclaimers, limitation of liability, and indemnification.
The Site and Service, including their content, features, and functionality, are owned by PGM SAAS and/or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service unless expressly permitted in writing.
The Site and Service are provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, PGM SAAS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.
Our total liability for any claim relating to the Service will not exceed the amounts you paid to PGM SAAS for the Service in the three (3) months prior to the event giving rise to the claim.
You agree to indemnify and hold harmless PGM SAAS from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your Customer Data, or your violation of these Terms or applicable law.
The Site may contain links to third-party sites that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of third-party sites or services. You should review the applicable terms and privacy policies of any third-party site you visit.
These Terms are governed by and construed in accordance with the laws of Maryland, United States, without regard to conflict of law principles.
We may modify or replace these Terms at our sole discretion by posting updated Terms on the Site. Your continued use of the Site or Service after changes become effective constitutes acceptance of the updated Terms.
If you do not agree to any changes, you must stop using the Site and Service.
Questions about these Terms: info@pgmsaas.com